信息生态视角下电子商务知识管理技术框架与知识流程

Knowledge Management Technical Framework and Knowledge Flow of Electronic Commerce in Perspective of Information Ecology

明确电子商务信息生态群的定义,认为电子商务系统由领导信息生态群、核心信息生态群和支持信息生态群构成,分析每个信息生态群的知识流程。电子商务知识管理对象是编码知识和个人知识,各知识流程中的核心环节是信息分析或经验提炼,分别对应于编码知识和个人知识。在知识流程分析基础上,提出信息生态视角下电子商务知识管理的技术框架。

The paper makes clear the concept of information ecological group, believes that the electronic commerce system is built by leader information ecological group, core information ecological group and support information ecological group, and analyzes the knowledge flow of the information ecological groups. The key link of the knowledge flows is information analysis or experience abstraction, and the corresponding knowledge is coded knowledge and personal knowledge. Based on the analysis of knowledge flows, the paper puts forward the technical framework of electronic commerce knowledge management in perspective of information ecology.