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图书馆实施质量管理S-Set模型的构建

Construction of S-Set Model on the Implementation of Quality Management in Libraries
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摘要 在调研国内外图书馆实施质量管理案例的基础上,并参照Deming质量管理模型,构建了以Staff,Service和Satisfaction为核心要素的图书馆实施质量管理的S-Set模型,并对模型的架构、机理、实施等相关问题进行了分析和阐释,以期为图书馆实施质量管理提供一个基本的、实用的模型。 Based on the research on the implementation of quality management in libraries both from home and abroad, and referring to the Deming quality management model, this paper constructs a S-Set model which focuses on Staff, Service and Satisfaction. Besides, the paper tries to analyze and explain the frame, mechanism and implementation of the model, so as to provide a basic and practical model for the implementation of quality management in libraries.
作者 刘莉
机构地区 南开大学商学院信息资源管理系
出处 《图书馆学研究》 CSSCI 北大核心 2012年第15期22-26,共5页 Research on Library Science
关键词 图书馆管理 质量管理 S-Set模型 library management quality management S-Set model
分类号 G250.7 [文化科学—图书馆学]
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参考文献12

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二级参考文献18

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共引文献21

图书馆学研究
2012年 第15期

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