边界跨越对IT外包绩效影响的实证分析

An Empirical Research of Boundary Spanning on IT Outsourcing Performance

IT外包组织边界跨越活动的作用日益凸显,而与之相对的是相应研究却不多。在先前的研究中我们发现这一现象确实存在于中国IT外包企业中,因此,本研究通过特别的研究设计,对边界跨越做进一步实证分析。2010年在西安、北京、上海三地的20家IT外包企业进行问卷调查,对回收到的292份有效问卷运用SPSS17.0和AMOS17.0进行统计分析。本研究证实:边界跨越具有很大的灵活性,可以直接或间接影响IT外包绩效;知识共享具有很强的中介作用,边界跨越及与之相关的技术创新和关系规范都通过知识共享的中介作用影响IT外包绩效;边界跨越、关系规范和知识共享对IT外包绩效影响力较强,而技术创新的影响较弱。

Boundary spanning is becoming more and more important in IT outsourcing companies,but only a few researchers have paid attention to this subject.During previous research,it is found that boundary spanning exists in Chinese IT companies.Therefore,a suitable research design is followed and an empirical analysis of boundary spanning and its impacts on outsourcing performance are made.For this purpose,in the year of 2010,20 companies that provide IT outsourcing services in Xi＇an,Beijing and Shanghai are visited,and surveys are conducted in those companies.Totally 292 valid answered questionnaires are collected,and SPSS16.0 and AMOS17.0 are used to do statistical analysis.The empirical results show that boundary spanning has great flexibility.It has both direct and indirect impacts on IT outsourcing performance.Knowledge sharing has a strong mediating effect,through which boundary spanning,relation norm,and technical innovation all have indirect impacts on IT outsourcing performance.Also,boundary spanning,relation norm and knowledge sharing have a stronger effect on IT outsourcing performance than technical innovation.