入院需求调查表在提高糖尿病患者住院满意度中的应用

Effect of admission requirement questionnaire on type 2 diabetes mellitns patients＇ satisfaction with hospitalization

目的探讨应用“入院需求调查表”对提高糖尿病患者住院满意度的效果。方法将120例糖尿病患者按随机数字表法分为实验组及对照组各60例。对照组采用常规入院评估表并给予内分泌科常规护理，实验组入院时给予入院需求评估，并根据其各自需求情况给予针对性的、个体化的护理方案，比较出院时两组患者的住院满意度。结果实验组患者对健康教育、服务可及性及态度、护理操作技术3个维度的满意度评分分别为（4．33±0．60），（4．50±0．68），（4．25±0．57）分，均高于对照组的（4．02±0．70），（4．18±0．54），（4．03±0．61）分，差异均有统计学意义（t分别为2．656，2．841，2．009；P〈0．05）。实验组和对照组患者在住院环境维度的评分分别为（4．07±0．41），（3．92±0．53）分，差异无统计学意义（t=1．74，P〉0．05）。结论入院需求调查可有效地提高糖尿病患者的住院满意度，值得临床推广应用。

Objective To investigate the effect of admission requirement questionnaire on improving diabetes mellitus patients＇ satisfaction with hospitalization. Methods 120 patients with type 2 diabetes mellitus from January to December in 2011 were randomly divided into observation group and control group, each with 60 patients. The control group received conventional admission evaluation table and nursing care in department of Endocrinology, while the observation group was evaluated with admission requirement and received individualized care according to the results of admission requirement questionnaire. Two groups＇ satisfaction with hospitalization was compared on their discharge. Results Scores of satisfaction with health education, service quality and attitude, and nursing skill of the observation group were （4.33 ＋0.60）, （4.50 ±0.68） and （ 4.25 ± 0.57 ）, which were significantly higher than those of the control group [ （4.02 ± 0.70 ）, （ 4.18 ±0.54 ） and （4.03 ± 0.61 ） ], and the difference were statistical significant （ t = 2. 656,2. 841, 2. 009, respectively ; P〈0.05）. There was no statistically significant difference in their satisfaction with hospital environment between two groups [ （4.07 ±0.41） vs （3.92 ±0.53） ;t =1.74,P〉0.05]. Conclusions The application of admission requirement questionnaire can improve hospitalization, thus worthy of clinical popularization