敬语的使用对高校图书馆读者与馆员关系的影响——基于实验方法的实证分析

Honorific Use of University Library Users and Librarians Relations——Based on Empirical Analysis of Experimental Methods

运用实验方法,验证敬语的使用会对读者和馆员的心理及行为产生积极影响的假设,阐明只需简单的敬语便可增加读者的满意度及好感,进而鼓励馆员的工作,呼吁馆员应在实际工作中注意简单敬语和双手递书动作的使用,以拉进与读者的心理距离。

Applying the experimental methods, this article verifies the assumption that readers and librarians will be positively affected on their psychology and behavior by honorific, proving that readers＇ satisfaction will be improved by the use of simple honorific. As a result, this article will encourages the librarian＇ s work, calls for more attention to be paid on the use of simple honorific and hands handed the book to narrows the psychological gap between the readers and the librarians.