1"Retail Banking:Caught in a Web?"John Hagel Ⅲ,Todd Hewlin and Todd Hutchings,the Mckinsey Quarterly,1997 Number2.
2"Banking for small business:Will more competition destroy the returns?"Terri A.Austerberry,Jeffrey S.Brown,and Paey P.Ostvoff,the Mckinsey Quarterly,1997 Number2.
3Monitoring PC and Internet Banking"Clayton,Michelle,America's Community Banker,1998 June.
