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中小企业中信息系统用户满意度的影响因素

The Human Satisfaction Effects in SME Information System
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摘要 本文对在中小企业决策制定及用户满意方面成功的信息系统在开发及运作时人的因素的影响级别做了分析,并提出了相应的研究模型。使用统计学工具偏最小二乘法对我国东北60家中小企业进行了实证研究,结果表明,用户的参与、管理者的支持及信息系统的质量是影响满意度的最关键因素。 This research analyzed tbe influence degree of the human element in the development and the operation quality of the successful information systems for Decision Making and User Satisfaction, based on a designed model research for this purpose. The empirical study was carried out in sixty SME in the northeast of China by statistical tool well known as Partial Least Squares. The results showed that User Participation, Manager Support and Infonnation Quality were the elements with the most impact, mainly on Satisfaction.
作者 杨彤骥 杨红玉 樊鑫鑫
机构地区 辽宁工程技术大学工商管理学院信管系
出处 《现代情报》 CSSCI 2012年第9期111-116,共6页 Journal of Modern Information
基金 教育部人文社科基金项目"Web客户隐性需求显化机理与实证研究"(10YJCZH163)的阶段性成果 阜新市社科联"动态环境下阜新市中小企业战略模式与战略风险研究"阶段性成果 葫芦岛市社科联"葫芦岛市中小企业战略发展相关问题研究"阶段性成果 葫芦岛市软科学计划项目"基于吸收能力的葫芦岛市中小企业创新机制研究"的阶段性成果
关键词 决策制定 用户满意 人的因素 信息系统质量 decision making user satisfaction human element information system quallty
分类号 N94 [自然科学总论—系统科学]
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参考文献15

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现代情报
2012年 第9期

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