优质护理服务在产科临床工作中的应用

Application of excellent nursing in obstetrics clinic

目的探讨优质护理服务在产科临床工作中的应用价值。方法动员全科护理人员转变服务观念，开展APN排班、实行小组责任制、床边工作制、床边记录制和专科护理相结合的优质护理工作模式。结果观察组病人初入院时接待、病房环境情况、护士服务态度、护士的护理操作技术、产后对产妇的健康宣教、病人对主管护士认知度和护士经常巡视病房的满意度明显高于常规组，差异具有统计学意义（P〈O．05）。结论优质护理服务示范工程的实施，使产妇享受了人性化、系统化、规范化的优质护理服务，产妇满意度明显提高，并充分调动护理人员的主动服务，保证各项优质护理服务措施落实，达到患者满意、社会满意、政府满意的效果。

Objective To discuss the clinical application value of excellent nursing in obstetrics. Methods All the nurses of department were mobilized to change service concepts, and practice the excellent nursing mode of combination of speciality nursing with APN schedule, group responsibility system, working at bedside system and recording at bedside system.Results In the situations of early admission, the ward environment, the service attitude of nurses, the nurses＇ operating skills, the health education to parturients, the patients＇ cognition to the nurse in charge and patients＇ satisfaction degree to the ward regular visitation, the observation group was significantly better than the control group, the difference had thestatistical difference （P〈O.O5）. Conclusions The implementation of demonstration project of excellent nursing can make the parturients enjoy the personalized, systemic and standardized excellent nursing, so that the parturients＇ satisfaction degree was significantly improved, and the nurses＇ service were more active, it can ensure all the excellent nursing measures to be implemented, and can achieve the satisfying effect of patients, society, and the government.