基于FAQ的高校图书馆网络服务的现状与思考——以广东省地方高校图书馆为例

Thinking on the Network Service of University Library Based on the FAQ——Taking the Local University Libraries of Guangdong as an Example

调查发现,高校图书馆FAQ存在名称不统一、标识不明显、分类不清且无检索功能等方面的不足。为了改进FAQ的服务现状,要规范栏目名称及FAQ标识、将问题分类且应具有检索功能、注重问题的普遍性、及时筛选更新FAQ及建立更多的咨询平台等。

Survey finds that there are such shortcomings in the university library FAQ as its name is not uniform, its logo is not obvious, sorting is fuzzy and it lacks of retrieval function. In order to improve the service status of university library FAQ, we should regulate the column name and logo, classify questions and have a search function, pay attention to the problem＇s universality, update FAQ timely and establish more consultation platforms.