柔性管理干预对缓解急救人员工作压力应对方式的效果研究

Flexible management interventions to alleviate pressure on emergency personnel work the effect of coping style

目的探讨柔性管理对缓解急救人员工作压力的效果。方法采用调查方法了解急救人员的工作压力源,采取柔性管理干预措施,包括:加强内涵建设,提高工作能力;合理配置、弹性排班;加大管理者支持力度,建立良好的支持系统;观念创新,以人为本;加强心理健康教育。比较干预前后应对方式评分变化。结果急救人员普遍存在工作压力较大,柔性管理干预前、后应对方式评分比较有显著性差异。结论柔性管理干预是缓解急救人员压力的有效措施。

Objective Flexible management of aid to alleviate the effects of job stress. Methods U- sing survey methods to understand the source of first aid personnel to work under pressure, to take flexible man- agement interventions, including： strengthening the content, and raise the ability to work; reasonable allocation, flexible scheduling; increase management support, to establish a good support system; concept of innovation, People-oriented; enhance mental health education. Comparison of coping change scores before and after intervention. Results Prevalence of high-pressure emergency personnel, flexible management interventions before and after coping scores were significantly different. Conclusion Flexible management intervention is to relieve the pressure on effective measures to emergency personnel.