门诊分诊护士工作内涵拓展及模式建立

Working connotation development and establishment of working model for outpatient triage nurses

目的探讨门诊分诊护士工作内涵拓展及模式建立。方法选择就诊患者1000例，随机分为实验组和对照组各500例。对照组患者自行选择医生，实验组在分诊护士工作内涵拓展后由患者选择医生，比较2种方式的应用效果。结果实验组的权力满足率、焦虑表现率、复诊知晓率、总体满意度各项指标均显著优于对照组。结论门诊分诊护士工作内涵拓展方式的开展，方便院外咨询和复诊时预约，值得各科室借鉴。

Objective To explore the work connotation development and establishment of working mod- el for outpatient triage nurses. Methods 1000 outpatients were selected and randomly divided into the con- trol group and the experimental group with 500 patients in each group. The control group selected doctors freely, while the experimental group let patients choose doctors after work connotation of triage nurses was developed. The application effect of two working models was compared. Results The rates of power satisfaction, anxiety, knowledge of re-visit and total satisfaction degree in the experimental group were higher than those in the con- trol group. Conclusions The implementation of work connotation development for triage nurses can facilitate consultation outside the hospital and reservation for return visit, which is worthy of reference.