摘要
本文介绍了运营商客服呼叫中心/专席基地现状和下一代呼叫中心技术,提出了3种客服专席基地组网方案,并对3种方案的优缺点进行了分析比较。
This article describes the present situation of operators customer service call center /special agents base and next-generation call center technology, proposes three kinds ofcustomer service special agents base networking solutions, and then the advantages anddisadvantages of the three options were analyzed and compared
出处
《电信工程技术与标准化》
2012年第9期27-31,共5页
Telecom Engineering Technics and Standardization
关键词
客服专席
NGCC
组网
customer service special agents
NGCC
networking
