员工情绪工作对心理健康影响的实证研究——以某保险公司为例

Empirical Study of the Employees' Emotional Work to the Influence of Health:Taking Insurance Company as an Example

采用情绪工作量表和症状自评量表,探究保险公司员工情绪工作对心理健康的影响。研究结果表明:保险公司员工情绪工作的表面行为和深度行为之间存在落差;员工的表面行为和深度行为落差大,对员工的心理健康会造成负面影响;表面行为和深度行为趋于一致,对员工的心理健康不会造成影响。

This study uses the emotional work questionnaire and symptom checklist to inspect the insurance company employees’ emotional work influence on mental health.The results of this study show： insurance company employees existence dropping variance emotion work between the surface behavior and the depth behavior;employee’s behavior of the surface and depth of behavioral gap,on the mental health of the staff will have a negative impact;surface behavior and depth behavior tends to be consistent,the mental health of employees will not be affected.