2Pascore, G.C. Patient satisfaction in primary health care[J]. Evaluation and Program Planning, 1993, (6): 185 ~210
3Labarere, -J Francois, -P Bertrand, -D. Outatient satisfaction: validtion of a French-language questionnaire: data quality and identification of associated factors [J]. Clin-perform-Health-Care, 1999, 7(2):63~69
4Raymond G. Carey, Jerry H. Seibret. A patient survey system to measure quality improvement: questionnaire reliability and validity [J]. Medicial Care, 1993, 31(9) :834~845
5Judith A. Hall, Michael C. Dornan. Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels[J]. Social Sci Med, 1988, 27(6): 637 ~644
6Roy A. Carr-Hill. The measurement of patient satisfaction [J].Journal of Public Health Medicine, 1992,14(3) :236~249
7Lisa E Paddock, Jon Veloski, Mary Lou Chatterton, et al. Development and validation of aquestionnaire to evaluate patient satisfaction with dibates disease management[J]. Diabetes Care, 2000,23(7) :951-960
8Fox JG, Storms DM. A different approach to sociodenographic predictors of satisfaction with heslth care[J]. Social Set Med,1991,15(1) :557~ 559
9J. Rees Lewis. Patient views on quality care in general practice:literature review[J]. Social Sci Med, 1994,39(5) :655~670