“优质护理服务示范病房”出院患者满意度调查分析

Investigation and analysis the satisfaction of the discharged patients from high-quality nursing service demonstration wards

目的:探讨"优质护理服务"病房出院患者满意度。方法:应用自行设计的问卷电话调查164名"优质护理服务示范病房"出院患者满意度并分析相关因素。结果:优质护理总体满意度得分为(9.17±1.92)分。结论:通过对患者满意度进行调查,及时发现工作中的不足,并采取相应的措施积极改进,更好地为患者提供优质的护理服务。

Objective：To evaluate the patient satisfaction survey discharge from ＂high quality nursing service＂ ward.Methods：To make self-designed questionnaires telephone survey 164 patients discharge from high-quality nursing service demonstration wards and to analysis of relevant factors.Result：The overall satisfaction of the patients discharged from high quality nursing ward was（9.17±1.92）.Conclusion： Discovered the shortage of the work timely and then taking appropriate measures to improve our work and provide high quality nursing service patients by satisfaction surveys.