基于CSI模型的征地补偿中农民满意度研究——以湖南省常德市为例

Research on Farmers' Satisfaction of Land Acquisition Compensation Based on CSI Model:A Case Study of Changde City of Hunan Province

基于经典顾客满意度指数ACSI的一般特征与征地补偿作为公共政策的自身特点,构建了征地补偿中农民满意度指数的CSI模型;设计问卷并收集数据,对模型进行验证表明模型拟合度良好。结果显示,感知质量是影响满意度的首要因素,征地形象影响广泛,感知价值对满意度影响不显著,且满意度与农民的信任和抱怨联系密切。

Based on the common characteristics of Classic Customer Satisfaction Index ACSI and the features of land acquisition compensation as a public policy, a CSI model of farmers＇ satisfaction of land acquisition compensation is built, whose degree of fitting has been tested by designing a questionnaire and collecting data. The results indicate that the perceived quality is the primary factor influencing the degree of satisfaction, and that the perceived value has no significant effect on satisfaction as the image of the land acquisition has a wider impact. In addition, the degree of satisfaction is closely connected with the farmers trust and complaints.