优质护理服务模式在骨科人工关节置换患者护理中应用的效果评价

目的探讨优质护理服务模式在人工关节置换患者护理中的应用效果。方法将2010年1。12月收治的82例关节置换患者作为对照组，将2011年1～11月的82例关节置换患者作为观察组，观察组实行优质护理服务模式，对照组实行常规护理，比较2组患者对护理的满意度，平均住院天数、费用以及并发症发生率。结果观察组满意度为98．78％，明显高于对照组的93．90％；观察组患者平均住院天数（14．68±5．88）d，对照组患者平均住院天数（19．22±6．78）d，2组比较差异显著；平均住院费用观察组（25665±528）元，对照组（30866±732）元，2组比较差异显著；观察组患者并发症发生率21．95％，明显低于对照组的46．34％。结论有针对性的优质护理服务模式可以有效提高护理质量，减少并发症的发生率，减少患者的住院时间及住院费用，提高患者的满意度。

Objective To explore the effects of high quality nursing service mode on nursing of patients with artificial joint replacement.Methods 82 patients from January to December 2010 were set as the control group,another 82 patients from January to November 2011 were named as the observation group.The observation group was given high quality nursing service mode,while the control group received conventional nursing.The satisfaction degree of patients to nursing,average hospitalization time and cost and incidence of complications were compared between two groups.Results The satisfaction degree of the observation group was 98.78％,significantly higher than 93.90％ in the control group.The average hospitalization time was(14.68±5.88)days in the observation group,shorter than(19.22±6.78)days of the control group.The average hospitalization expense in the observation group was (25 665±528)yuan,less than (30 866± 732)yuan of the control group.The complication rate in the observation group was 21.95％,significantly lower than 46.34％ of the control group.Conclusions Targeted high quality nursing service mode can effectively improve the quality of nursing,decrease the incidence of complications,reduce the patient's hospitalization time and cost,as well as improve the patients' satisfaction degree.