我院后勤支持保障社会化运营的探索和体会

Research on outsonrcing logistic support of public hospitals

针对公立医院后勤保障支持部门人浮于事、服务质量低劣、成本高居不下等问题，北京大学深圳医院利用全新医院开业的契机，推行支持后勤保障系统社会化运营。通过十余年的实践，社会化运营提高了支持保障系统的质量，降低了服务费用，同时还优化了医院人力资源结构，提高了医院人员绩效，为医院更好地创造社会效益打下基础。

Peking University Shenzhen Hospital launched a reform to outsource its logistic support service to overcome the setbacks of overstaffing, poor service and high costs with the existing logistic departments since its opening. Practice of a decade has raised the quality of its logistic support system and lowered service costs. Furthermore, the reform has optimized the hospitaV s human resource structure, and improved performance of the hospital staff, paving the way for better social benefits of the hospital.