二级综合医院深化优质护理服务的实践与体会

Practice and experience of deepening the "quality nursing" in level 2 general hospital

目的:深入开展"优质护理服务示范工程"活动,为患者提供安全、优质、满意的护理服务,提高患者满意度。方法:按照卫生部《"优质护理服务示范工程"活动方案》及《四川省医疗机构"优质护理服务示范工程"活动评价标准》要求,在2010年开展"优质护理服务示范病房"的基础上,结合医院自身实际情况积极探索,于2011年启动了第三批"示范病房"。结果:提高了护理管理效能;患者对护理工作满意度由2010年90.8%上升到2011年98%。结论:通过开展优质护理服务活动,深化了"以患者为中心"的服务宗旨,建立了优质护理服务持续改进长效机制,提高了患者满意度。

Objective To carry out the ＂quality care demonstration project＂ activities, to provide patients with safe, high quality, satis- factory nursing care,to improve the degree of patients＇ satisfaction. Method According to the Ministry of health to＂ ＇ quality care demonstration project＇ program＂ and＂ Sichuan Province medical institutions＂ ＇quality care demonstration project＇ evaluation standard＂ require- ment,on the foundation,carried out＂ quality care demonstration unit ＂ in 2010, and active exploring combined with the hospital itself actual situation the third batch ＂ demonstrative ward＂ started in 2011. Results Improved the efficiency of nursing management. The degree of patients＇ satisfaction improved from 90. 8% in 2010 to 98% in 2011. Conclusion High quality nursing service activities deepen the ＂patient - centered＂ service purposes, establish a long - term mechanism of high quality nursing service of continuous improvement, enhance the degree of patients＇ satisfaction.