“优质护理服务示范工程”活动中整体护理模式的实践与探索

Practice and Exploration of Holistic Nursing Mode in the Activities of "High-quality Nursing Demonstration Project"

目的实施全方位的整体护理,提供患者满意服务。方法领导重视,责任落实;加强培训,优化护理团队;实行责任制大包干,让病人受益;严格执行护理核心制度,保证护理安全;加强人性化管理,提高护士执行力;护士分层级管理,合理使用护理人力资源。结果有效提高了护士综合素质和护理质量,促进了病人的康复,减少了医患纠纷,和谐了护患关系,患者的满意度大幅提升。结论实施全方位的整体护理,实现护理管理在临床工作模式、护理管理方式、绩效考核方法、薪酬分配和激励机制方面的新突破,使护理工作更加贴近病人、贴近临床、贴近社会,增强医院的综合竞争力。

Objective To implement a full range of holistic nursing, and provide satisfied service for patients. Methods Holistic nursing included leaders taking seriously, fulfiling responsibility; strengthening training, optimizing the nursing team; accountability contract to benefit patients; strict implementation of core nursing system to guarantee the safety of nursing; strengthening the humanistic management to improve nurses＇ executive force; nurses＇ grading management for reasonable use of nursing human resources. Results Holistic nursing effectively improved the nurses＇ comprehensive quality and nursing quality, promoted rehabilitation of patients, reduced the medical disputes, harmonized nurse-patient relationship, substantially increased patient satisfaction. Conclusion The implementation of a full range ofholistic nursing will help to realize new breakthrough of nursing management modes in clinical work, nursing management, performance assessment, salary distribution and incentive mechanism, to make nursing more close to patients, close to clinical, close to the community, and to enhance the comprehensive competitiveness of a hospital.