2012年全国土方、起重机械等产品用户满意度评价调查报告

The earthmoving and lifting machinery product users’ satisfactory evaluation investigation consequence in 2012

1调查背景与目的 为了促进工程机械行业产品质量与服务质量的提高，不断满足市场需求，发挥以用户为核心的市场导向作用，维护用户的合法权益，我会自成立以来，每年向社会公布各类不同建设机械产品的用户满意度评价调查结果，在社会上引起强烈反响，深受广大用户和企业欢迎与好评，作为施工企业选购产品的重要参考依据，对推动行业整体质量水平的提高起到积极作用。

In order to promote the construction machinery industry product quality and improve the quality of our service,and constantly meet the demand of market,play to the user as the core market orientation function,maintain the lawful rights and interests of users,since the branch be found,every year publishes to the society all kinds of different construction machinery products user satisfaction evaluation consequence,caused strong reaction in the society and favored welcome and praise by the majority of users and the enterprises,as the important reference basis on choosing and buying a construction enterprise product,promoting the industry to raise the level of overall quality play a positive role.