基于企业工艺BOM和CAPP平台的产品售后维修信息化系统

Information System about Product Maintenance or Repair after Sale based on Enterprise's Process BOM and CAPP

针对某矿用汽车制造公司售后维修服务现状,提出在ERP中工艺BOM基础上科学构建维修BOM新模块。充分利用ERP和CAPP信息平台,进行维修技术和维修资源电子信息化管理,解决了长期存在的配件和备件相对滞后、产品大修流程不畅等维修服务问题,也解决了由于矿车制造数据与维修服务数据不同步而产生的问题。维修流程优化再造,实现了该公司矿车产品的维修技术、电子信息化技术和公司管理的初步融合,使维修服务质量高、效率高。开发和推广应用维修BOM信息系统,对矿车售后服务延伸价值链、保障矿车在工况中的安全运营、提高企业的可持续发展和更高获利能力具有重要意义。

According to the maintenance actuality after sale of a dump truck company, presented that establish a new information system about product maintain BOM based on enterprise＇s process BOM and CAPP, Maintain engineer can manage maintain technology and maintain resources by using ERP and CAPP information platform. It has resolved some product after service＇s question that maintain fittings and spare parts always lag, product heavy repair flow is interruptive and the problem being from the different synchronization between manufacturing date and maintain date. The maintain serve system optimization realize preparatory inosculation of maintain technology, maintain electronic date and maintain management. It is provided with important significance in extending dump truck after service value link, ensuring safe load of truck and improving continue development and profiting ability.