治安民警的职业倦怠及其与社会支持、应对方式及自我效能的关系

Job burnout and its relationship with social support,coping style and general self-efficacy in public security police

目的:调查治安民警的职业倦怠状况,研究其社会支持、应对方式及自我效能与职业倦怠的关系。方法:采用自制的一般情况调查表、Maslach倦怠量表(MBI-HSS)、社会支持评定量表(SSRS)、特质应对方式问卷(TCSQ)和一般自我效能感量表(GSES)对221名基层派出所治安民警进行问卷调查。结果:①不同的性别、婚姻状况、工作年限民警的职业倦怠水平有显著差异;②主观支持对情绪衰竭、人格解体有显著的负向预测作用;消极应对对情绪衰竭有显著的正向预测作用,而对个人成就感有显著的负向预测作用;利用度和积极应对对个人成就感有显著的正向预测作用;自我效能对个人成就感有显著的正向预测作用,对人格解体有显著的负向预测作用。结论:性别、婚姻状况、工作年限、社会支持、应对方式及自我效能对治安民警的职业倦怠均有不同程度的影响,须采取相应的措施进行干预。

Objective：To investigate the job burnout status in public order police officers and its relationship with their availability social supports,coping styles and general self-efficacy capacities.Methods：We conducted a survey on 221 community police with self-programmed general inventory,Maslach Burnout Inventory-Human Services Survey（MBI-HSS）,Social Support Rating Scale（SSRS）,Trait Coping Style Questionnaire（TCSQ） and General Self-Efficacy Scale（GSES）.Results：Prevalence of the professional burnout syndrome varied a lot in sexes,marital state and length of services.Multiple linear regression analysis showed that subjective support served as significant negative forecast of emotional exhaustion and depersonalization,and negative coping strategies were the important positive forecasting of emotional exhaustion,yet had negatively forecasted personal accomplishment.The availability of social support,positive coping styles and general self-efficacy capacity were capable of forecasting personal accomplishment positively,but may forecast depersonalization negatively.Conclusion：The gender,marital state,length of service,availability of social support,coping styles,general self-efficacy capacity are important factors involved in the job burnout prevalence among the public security police,suggesting that this body are in urgent need of counseling and relevant psychological interventions.