《信息技术服务 运行维护 第1部分:通用要求》理解与实施

Understanding and Implementation of Information Technology Service——Operations and Maintenance——Part1:General Requirements

结合信息技术服务运行维护系列标准的设计思想,对《信息技术服务运行维护第1部分:通用要求》中的能力模型、能力管理以及能力要素中的要素定义和关键指标进行了解释说明,并提出该标准的实施建议。

Based on the design idea of the series standards of operations and maintenance service, this paper expounds the content of Information technology service Operations and maintenance -- Part 1 ： General requirements, especially on the capacity model, capacity management, the definition and key indicators of the capacity factors. This paper also provides the implementation proposals of the standard.