客户知识管理在延迟生产系统中的演化及其实证研究

Research on the Evolution of Customer Knowledge Management in Postponement Manufacturing System and its Empirical Analysis

客户知识是实施延迟策略生产系统的一个重要组织资源。剖析了客户知识在生产系统中的流转逻辑;研究了客户知识管理在延迟生产系统的演化规律:客户订单分离点(CODP)上游的生产活动是将客户定制需求信息抽象、收敛和集成为客户知识的过程,并为后续的定制生产做准备;而CODP下游则是客户显性和隐性知识交互,在客户全程/实时参与下的定制过程;以定制家具为例,阐述了基于客户知识管理的延迟生产系统的运行逻辑;最后给出了进一步研究的展望。

Customer knowledge is an important organizational asset in postponement manufacturing system.The moving logic of customer knowledge in manufacturing system is analyzed.The evolution of customer knowledge in postponement manufacturing system is studied,i.e.the production activity in the upstream of customer order decoupling point（CODP）is the process where the customers＇ customizing demand information is abstracted,restrained and integrated for the customer knowledge,and which is prepared for follow-up customization;while the downstream of CODP is the process where both of the explicit knowledge and tacit knowledge are interactive,and the customer full/real-time participates in the customization process.Take the customizing furniture as an example,the moving logic of the postponement manufacturing system based on customer knowledge is elaborated.Further researches are also provided.