新一代的呼叫中心——新太多媒体呼叫中心

New Generation Call Center——Suntek Multimedia Call Center

广州新太科技有限公司开发出第四代呼叫中心——多媒体呼叫中心,它融合了CTI、Call Center、Internet、数据库、商业智能、WAP、自动语音识别等多种技术,增加Web、E-mail、传真、WAP、寻呼、短消息、IP电话/传真等多种接入手段,实现统一排队、智能路由、自动和远程座席等功能,使用户更方便多样地享受呼叫中心提供的服务。

Guangzhou Suntek Science and Technology Co, Ltd. has de-veloped the 4th generation call center棗Multimedia Call Center, which integrates CTI, Call Center, Internet, Database, business intelligence, WAP, ASR, and other technologies, adds to a variety of access methods such as WWW, E - mail, Fax, WAP, paging, SMS, IP telephony/ Fax, and provides unified quequing, intelligent routing, automatic and remote positioning, facilitating customers to enjoy various call center services.