摘要
Barriers to medication adherence among patients have been shown to have significant impact on service quality and cost in the healthcare system. To minimize this impact, many in the healthcare industry are highly interested in supporting prescription adherence among patients. They believe that information technology in general, and mobile technology in particular, can help in developing medical practices that can be highly conducive to high rates of prescription adherence by enhancing communication between patients and healthcare providers. To this end, a number of pharmacy management benefit companies plan to adopt SMS （Short Message Service） communication to reach their customers given the wider acceptance of SMS messaging among mobile phone users. However, most of these pharmacies are reluctant to purchase service agreements from SMS aggregators without a complete understanding of user, service and business requirements related to SMS messaging. Hence, many are in dire needs for prototypes of SMS servers that can help them define and refine these requirements before committing to costly agreements with SMS aggregators. This paper describes such a prototype for a pharmacy benefit management company located in the southeast of the United States.
