高校图书馆提高读者满意度的新举措——以三峡大学图书馆读者调查为例

The New Measures of University Library for Improving Reader's Satisfaction——Taking the Reader Investigation of the Library of Three Gorges University as an Example

以三峡大学图书馆为例,分析了读者对图书馆服务的满意程度的调查问卷,提出了高校图书馆为提高读者满意度、改进读者服务工作所应采取的一系列新举措。

ABSTRACT： Taking the library of Three Gorges University as an example, this paper analyzes the questionnaire on readers＇ satisfaction for library service, and puts forward a series of new measures for university library to improve readers＇ satisfaction and reader service.