基于用户知识管理的图书馆服务创新过程模型研究

Research of Library Service Innovation Process Model Based on User Knowledge Management

知识经济时代,用户知识是图书馆服务创新的基石,用户知识管理正日益成为图书馆服务创新战略成功实施的关键。在对图书馆用户知识管理概念进行界定的基础上,论文分析了用户知识管理对服务创新的影响,构建了基于用户知识管理的图书馆服务创新过程模型,并对服务创新过程模型的四个阶段,即服务创新概念产生、设计、营销、评估进行了详细分析。

In the era of knowledge economy,user knowledge is the cornerstone of service innovation in a library,and user knowledge management is becoming the key to the successful implementation of library service innovation strategy.Based on concept definition of user knowledge management,the paper analyzes its impact on service innovation,constructs the library service innovation process model based on user knowledge management,and analyzes the four stages in the model in detail,including the new concept formation,design,marketing,and assessment of library service innovation.