导游职业倦怠实证研究——以福州市为例

An Empirical Research on Job Burnout of Tour Guides

职业倦怠是个体在工作重压下产生的身心疲劳与耗竭的状态,已成为我国导游行业的普遍现象。以福州市导游作为研究对象,运用因子分析、单因素方差分析等方法分析导游职业倦怠的具体表现,并运用聚类分析概括导游职业倦怠的类型,据此提出预防与疏解导游职业倦怠的建议。

Burnout is the physical and mental fatigue and exhaustion state which appears when an individual works under the se- verely working pressure and has become the common phenomenon in China＇ s tour guide industry. Based on an investigation of tour guides＇ job burnout in Fuzhou City, this article uses factor analysis and single factor analysis of variance to analyze the real expression of the tour guides＇ job burnout, uses clustering analysis to summarize the types of burnout and accordingly puts for- ward suggestions for the preventing and easing of the tour guides＇ job burnout.