1Ammons, David N. Municipal Benchmarks:Assessing Local performance and Establishing Community Standards. Sage,1996.
2Colwell, W. L.&. Koletar, J. W. (1984).:Performance Measurement for Criminal Justice: The Federal Bureau of Investigation (FBI) Experience" Public Productivity Review Ⅷ(3):pp. 207-224.
3Conference Proceedings of the 1993 Managing for Results: Performance Measures in Government.Auston, Texas, October 27-29.
4Epstein, Paul D. (1992). "Measuring the Performance of Public Service," in M. Holzer (ed.), Public Productivity Handbook. Marcel Dekker:NY, (pp.161-194).
5Epstein, Paul D. Using Performance Measurement in Local Government:A Guide to Improving Decisions, Performance and Accountability. National Civic League Press, 1988.
6Fischer, R.J. (1994). "An Overview of Performance Measurement." Public Management 76:pp.S2-S8.
7Glover, Mark. (1992). A Practical Guide for Measuring Program Eiiiciency and Effectiveness inLocal Government. Tampa, FL: Innovation Group Publication .
8Government accounting Standards Board, Service Effort and Accomplishment Measuers. 1997.Norwalk, CT.
10Halachmi, Arie, and Marc Holzer, eds. "Produetivity Measurement and Management. " (Public Prgductivity Review, 44) San Francisco, CA:Jossey-Bass,1987.
