4DAVOOD FEIZ,MORTEZA MALEKI,SEYED MOJTABAZARGAR. Measuring service quality :iran railway[J].SCMS Journal of Indian. Management,2010(7-9) :68-88.
5FLORA F T CHIANG, THOMAS A BIRTCH. Pay forperformance and work attitudes: the mediationg role ofemployee-organization service value congruence [J].International Journal of Hospitality Management,2010(29) : 632-640.
6MANOJ EDWARD, SUNIL SAHADEV. Role of switchingcosts in the service quality, perceived value, customersatisfaction and customer retention linkage [J]. AsiaPacific Journal of Marketing and Logistics,2011,23(3):327-345.
8CHESBROUGH H. Open Innovation: the new impeerativefor creating and profiting for technology [M]. Cambridge,MA:Harvard Business School Press, 2003.
9PLEWA C. QUESTER P. Key drivers of university-industryrelationships : the role of organisational compatibility and personalexperienced]? Journal of Services Marketing, 2007,21(5):370-382.
10ETZKOWITA H. The triple helix: university- industry-govemment innovation in action[M]. London, and New York:Routledge, 2008.
8AHUJA G. Collaboration networks, structural holes, and innovation: A longitudinal study [ J ]. Administrative Science Quarterly, 2000, 45 (3):425-455.
9SELTEN R. A note on evolutionarily stable strategies in asymmetric animal conflicts [ J ]. Journal of Theoretical Biology, 1980, 84 (1): 93 -101.
10RAJSHREE AGARWAL, RAJ ECHAMBADI, APRIl. M FRANCO,et al. Knowledge trans{er through inheritance: spin-out generation, development, and survival [J]. Acad emy of Management Journal, 2004, 47(4) : 501-522.
