6Schouten BC, Meeuwesen L, Harmsen HA, et al. The impact of an intervention in intercultural communication on doctor-patient interaction in The Netherlands[J]. Patient Educ Couns,2005,58(3) :288-295.
7Willems S,De Maesschalck S,Deveugele M,et al. Socio-economic status of the patient and doctor-patient eommu nication: does it make a difference [J]. Patient Educ Couns, 2005,56 ( 2 ) : 139-146.
8Gallagher TJ, Hartung PJ,Gerzina H, et al. Further analysis of a doctor-patient nonverbal communication instrument[J]. Patient Educ Couns,2005,57(3) :262-271.
9Frankel RM,Stein T. Getting the most out of the clinical encounter: the four habits model[J]. J Med Pract Manage,2001,16(4) :184 -191.
10Chiu YC. What drives patients to sue doctors? The role of cultural factors in the pursuit of malpractice claims in Taiwan[J]. Soc Sci Med,2010,71(4) :702-707.