基于六西格玛理论优化我院静脉用药调配中心的工作流程

Optimization of the workflow of pharmacy intravenous admixture service center based on the six Sigma theory

目的基于六西格玛理论,优化静脉用药调配中心工作流程,提高工作效率。方法依据六西格玛五步法(DMAIC),界定并测量非增效因素,制定有针对性的改进措施并严格执行。结果在整个优化工作流程过程中,共界定并改进了3种主要的非增效因素,包括人员的安排、工作的分配、医院电子信息化系统的设置。结论采用六西格玛管理方法,可极大地提高静脉用药调配中心的工作效率,使工作流程更趋于标准化和规范化。

Objective Based on the six Sigma theory,to optimize the workflow of pharmacy intravenous admixture service center and improve the work efficiency.Method According to the five-step method of six Sigma theory（DMAIC）,we determine the non-effective factors and implement the improved measures.Result During the whole processes,we finally determined and revised three kinds of no-effective factors,including how to arrange personnel,distribute the different work and adjust the hospital electronic information system.Conclusion The six Sigma theory significantly improves the work efficiency of pharmacy intravenous admixture service center,and the whole workflow is tended to be standardized and normalized.