基于流程优化的政府危机管理研究

Government Crisis Management Based on Process Optimization

与危机的发生发展阶段相对应,政府的危机管理包括评估与预警、应对与处置、恢复与善后三个主要流程。我国政府的危机管理在危机潜伏期缺乏有效的风险评估和科学预警,在危机爆发和持续阶段缺乏科学的应对与处置,在危机消弭和结束阶段缺乏系统而持续的恢复重建计划和有效的问责机制。因此,需要根据危机发生和演变的规律,优化政府的危机管理流程,探索有效的方法,对既有的危机管理流程进行选择性地再造和规范,实现危机管理流程的标准化和规范化。

Corresponding to the stage of the crisis occurrence and development,the government＇s crisis management includes three main processes,which are the assessment and early warning,the response and disposal,the recovery and aftermath.The Chinese government＇s crisis management crisis is lack of effective risk assessment and scientific early warning,lack of scientific countermeasures and lack of systematic and sustained recovery and reconstruction plans and effective accountability mechanism.Therefore,according to the law of the crisis evolution,it is necessary to optimize the government＇s crisis management process,explore effective ways to selectively recycle the crisis management process,and achieve standardization and normalization of the crisis management process.