论质量的主观性和客观性

Subjectivity and Objectivity of Quality

质量特性既是固有的,也可能是赋予的。质量既有客观性,又有主观性,往往是客观性和主观性的统一体。从顾客角度看,质量不仅仅是纯技术的问题,也是如何满足人生需要的问题。满足人的心理需要的质量特性,就是主观质量。当客观质量达到一定水平后,主观质量就成了质量改进的关键。

Quality characteristic is inherent, also may be given. Quality both objectivity and subjectivity, objectivity and subjectivity is often the result of unity. From the customer perspective, the quality is not only a pure technical problems, hut how to meet the needs of life. To meet people＇s psychological need quality characteristic, it is subjective quality. When the objective quality to a certain level, subjective quality becomes the key to the quality improvement.