图书馆服务生产力的基本概念与提升策略

Basic Concepts and Improvement Strategies of the Service Productivity of Libraries

基于传统生产力理论提出的服务生产力为研究图书馆服务管理提供了新的视角图书馆服务生产力反映投入与产出之间的数量关系,体现服务效率和服务效果,受体制因素、渎者因素和组织管理因素的制约。因此,图书馆要想提升服务生产力,应合理规划组织投入,拓宽读者参与渠道,强化服务质量与数量监管,提高服务创新能力,增进馆际交流与合作。

The service productivity which is proposed based on the traditional productivity theory provides the new perspective for the research on the library service and management. The service productivity of libraries reflects the quality relationship of the input and output, reflects the service efficiency and effect, but it is restricted by factors such as the system, readers, the organizational management. Therefore, in order to improve the service productivity, libraries should plan the organizational input rationally, expand the channel of the reader＇s participation, strengthen the supervision and management of the service quality and quantity, enhance the innovative ability of services, and promote the inter-library exchanging and cooperation.