开展优质护理服务对病人满意度的影响

Provide high quality nursing service to the influence of patient satisfaction

目的研究提供优质的护理服务对提高病人满意度的影响。方法随机抽取我科2011年1月—6月及2012年1月—6月各200例住院病人,采用我院自行设计的《护理工作调查表》进行满意度调查。结论实施优质护理服务后病人满意度对比之前有了较大提高,差异有统计学意义(P<0.05),因此需要坚持以病人为中心,进一步提升护理服务,提高病人满意度。

Objective Research to improve the effect of patient satisfaction by providing high quality nursing service. Methods Two groups of 200 hospitalized patients are chosen at random from our department between October 2011 to December 2011 and April 2012 to June 2012. Nursing work satisfaction survey through 《Nursing questionnaire》 to self-design. Conclusion Patient satisfaction have improved greatly after Implement quality care services, The differences were statistically significant Between the two groups （P〈0.05）, So it＇ s need to take the patient as the center and Continue to improve nursing services for Improving patient satisfaction