现代礼仪文化在民航服务中的实践探析

Analysis of the Practice of Modern Manners in Civil Air Transportation

民航空乘人员的仪表形象、服务态度、服务技巧、言谈举止等不仅代表着航空公司,还代表整个民航的尊严与形象,其职业礼仪素养直接影响着民航的服务质量,关系到民航未来的发展。

Flight attendants＇ images, attitudes, skills, speech and deportment represent only the airlines but the image and dignity of the civil air transportation. Their professional manners determine the service quality of the airlines as well as the future of the civil air transportation.