某医院门诊就诊满意度调查与分析

Survey and Analysis of Outpatient Satisfaction in a Hospital

目的研究某医院门诊就诊满意度,为该医院今后的工作提供参考依据。方法对某三级综合医院250名门诊病人进行调查问卷,数据采用SPSS软件进行统计学分析。结果从数据分析结果看,该医院门诊医疗服务总体满意度水平较高,但也存在一些问题:(1)医患沟通和等候时间满意度不是很高;(2)不同人群就诊满意度也不同,其中老年人群、文化程度高的人群还有自费比例高的人群满意度较低。建议医院应针对不同群体的不同就医需求,采取不同措施,进一步提高病人满意度。

Objectives This paper aims to study the patient satisfaction rate so as to provide reference to the hospital for its future work. Methods 250 out-patients of a third-level hospital were surveyed and statistics analyzed with SPSS software. Results According to the analysis, the hospital out-patient medical services reaches a higher level of overall satisfaction, but there are still some problems： 1） satisfaction with the doctor-patien! communieation and the waiting time is not very high 2） different people have different satisfaction level, for example, the middle-aged and old people, people with higher education degree and people who pay wholly out of their own pocket reported Lower satisfaction rate. Conclusion hospital should take different measures to raise the degree of patients＂ satisfaction according to needs of different patient population.