供电服务窗口的“一日服务运营管理模式”

Daily service operations management mode of supply services window

根据多年服务于一线窗口的经验积累,着眼于业务受理员一天的服务工作全过程,总结出可操作性较强的"一日服务运营管理模式"。此模式旨在把"让每一位客户满意"作为终极目标,将真情、亲情、浓情、精心、细心、耐心融入为客户服务的全过程,为广大电力客户提供更加优质高效的服务。

Based on years of service on the accumulated experience of the first-line window, and focus on the business receiving the day of the service work of the members of the whole process, it summed up the operability strong ＂one-day service operations management mode＂. This model is designed ＂so that every customer satisfaction as the ultimate goal, real love, affection, passion, careful, attentive, patient integrate into the whole process of customer service, to provide quality and efficient services for our electricity customers.