浅谈如何提高医疗活动中药师的服务质量与技术水平

How to Improve the Service Quality and Technical Level of the Pharmacists in the Medical Activities

药师工作是集业务、技术及服务于一体的综合性工作,是患者在整个医疗诊治过程中的一个非常重要的环节,其服务质量的好坏对患者的治疗效果以及药剂科的形象有着重要的影响。减少医患纠纷、改善患者的就医环境以及治疗质量,要求药师在医疗活动中不断提高自身的服务质量与技术水平。

Pharmacists work play an important role in the patient treatment process. The service quality directly related to patients efficacy and the image of pharmacy department. As pharmacists, we should continually improve pharmacists service quality and technical level in order to reduce patient disputes and improve the patient＇s medical environment and quality of treatment.