4Lamiraud K, Holly A, Burnand B, et al. The effect of nonmedical factors on variations in the performance of colonoscopy among different health care settings[J]. Med Care, 2010, 48(2): 101-109.
9Ling X L, Benton W C, Keung Leong. The impact of strategic operations management decisions on community hospital performan- ce[J]. Journal of Operations Management, 2002 : 389-407.
10Ovid H. BSC for nursing report[J]. Outcomes Manag, 2003 (7): 17-22.