浅析医院收费管理优质服务内涵

Analysis of hospital charges management services connotation

目的:加强医院收费服务工作的管理,为病人提供高效的优质服务,提升医院整体形象,使医院社会效益和经济效益达到双丰收。方法:通过加强收费人员的职业道德教育和法制教育,加强专业技能培训,加强收费管理的内部监控,完善收费部门的管理制度,提高收费人员的服务意识、专业技术素质,达到务到位、制度完善、操作规范。结果为病人提供优质、高效的收费服务,融合和谐医患关系,提高医院形象和品牌效应,确保医院主项收入计划的顺利完成,全面提高经济效益。结论:医院收费部门良好的窗口形象,文明优质的服务是医院文化的外在体现,是以病人为中心的全方位的内涵服务。

Objective Strengthen hospital service management, provide patients with high quality service, improving the hospital＇s overall image, so that the hospital social and economic benefits of double harvest. method Through strengthen collect fees personnel occupation moral education and legal education, strengthen professional skill to groom, strengthen charge management internal control, improving the charging management system, improve the personnel charged service consciousness, professional and technical quality, place, perfect system, results For patients to achieve the service in operation specification. provide quality, efficient service, harmonious doctor--patient relationship, improve hospital image and brand effect, to ensure that the hospital main income plan finish smoothly, improve economic benefits.conclusion The hospital sector a good image of the window, civilization and high quality service is the external embodiment of hospit, al cuSture, is patient centered comprehensive connotation of the service.