纯软件技术实现采血中心排队叫号的应用

Application of a calling and queuing system in blood sampling centers based on pure software technology

目的:通过开发实施采血中心排队叫号系统,解决门诊患者采血等候现象,有效改善采血中心混乱、拥挤的现象。方法:用Delphi开发了包括自助取号、软件呼叫、大屏显示、统计报表等模块的采血中心排队叫号系统,实时从医院信息系统获取采血患者信息,通过语音合成和真人录音相结合的方法实现语音呼叫。结果:改进了门诊采血流程,有效缩短了患者采血排队等候时间,提高了服务质量,减轻了检验人员的工作压力。结论:采血中心排队叫号系统方法简单,投入少,实用性强,实现门诊采血管理的科学化、现代化和数字化,为医院现代化的科学管理提供有效手段。

Objective：To solve the problem of the standing long queuing in outpatients for blood sampling to improve confusion,crowded environment at the Blood Sampling Center.Methods：With Delphi development including self-help registration,software call,large screen display,statistics module of Calling and Queuing System in Blood Sampling Center,we realized the realtime access to patient information from the hospital information system by using speech synthesis and live recording the method which combines the voice call.Results：We had improved the blood collection process,shortened the waiting time of patients with blood sampling,promoted service quality and reduced the work pressure.Realization of blood collection management of scientific,modernization and digitalization had been achieved.Conclusion：The method is simple and of less investment and high practicability for the hospital to provide a modern scientific management means.