社区卫生服务中心员工绩效考核方法研究

Performance Evaluation of Employees of Community Health Service Center

目的通过对成都高新区芳草社区卫生服务中心员工绩效考核的实践过程进行分析,探讨社区卫生服务中心员工的绩效考核管理方法,以有效融合基础医疗和公共卫生工作,调动医务人员参与社区公共卫生服务的积极性,并不断促进其工作的规范性。方法成立员工绩效考核管理小组,采取导向性方法,从工作数量、工作质量、综合满意度三方面对员工的工作进行考核,并根据考核结果发放绩效工资。结果芳草社区卫生服务中心在投入运行后不到两年的时间内,基本医疗和公共卫生服务的数量、质量及社区居民的满意度都快速稳健提升。中心工作规范高效,以优异成绩通过国家级示范社区卫生服务中心的评审验收。结论社区卫生服务中心员工绩效考核是社区卫生管理的重要组成部分,科学合理地设置绩效考核办法,将有效调动员工工作的积极性,引导员工的工作重心始终与中心发展的方向保持一致,促进了中心工作优质高效的开展。

Objective By analysis of the implementation of performance evaluation for the employees of Fangcao Community Health Service Center,to explore the managing method of performance evaluation so as to effectively merge basic health care and public health service,to motivate the employees to actively take a part in community public health service and to continuously improve their working standardization.Methods A management team for employee performance evaluation was set up.The employees′ performance was evaluated by using guidance method from the three aspects of quantity,quality and overall satisfaction.Each employee′s merit pay was given based on the outcome of evaluation.Results Within the two years′ operation,in Fangcao Community Health Center there appeared a stable and rapid increase of quantity,quality and community resident′s satisfaction in basic health care and public health service.Our Center passed the check as a provincial level model of community health center this year by its standardized and efficient service and outstanding performance,and applied for an approval of national level model community health center.Conclusion Performance evaluation for the employees of community health center is an important part of the management of community health service.The scientific and feasible ways of performance evaluation can motivate employees and keep their focus on work and the development of our center in the same direction.And thus the high quality and efficiency of community health service will be guaranteed.