某医院胃肠外科门诊预约情况分析

Analysis on Reservation in Outpatients of Gastrointestinal Surgery in a Hospital

目的探讨目前专科预约门诊存在的问题。方法将胃肠外科门诊2012年1月到6月门诊预约情况分为三组,分别是:主治医师组、副主任医师组、主任医师组,要求门诊医师记录预约患者的情况并进行分析。结果三组患者按时就诊率分别为:75.1%,59.1%,55.0%;预约患者病情专科符合率分别为:50.0%,49.6%,49.7%;对预约不满患者的比率:24.9%,13.0%,15.0%。结论专科门诊预约制度解决了部分患者的等候问题,但存在体制性的缺陷和患者的诚信问题。

Objective To explore the problems existing in outpatient reservation.Methods The authors divided outpatient reservations for gastrointestinal surgery from January to June,2012 into three groups：doctor-in-charge,associate senior doctor and chief physician,and asked the outpatient doctors to record the reservation cases and make analysis.Results The on-time consultation rates for the group of doctor-in-charge,the group of associate senior doctor and the group of chief physician are 75.1%,59.1% and 55.0% respectively; the coincidence rates for the reserved department are 50.0%,49.6%,49.7%;and the rates of the patients dissatisfied with reservations are 24.9%,13.0%,15.0%.Conclusion The system of special consultation exempts the patients from waiting but there are problems of institutional defects and patients integrity.