摘要
目的了解医疗服务中存在的问题,找到问题根源,以提高患者满意度。方法以2010年医院出院病人为调查对象,自制满意度问卷函调,问卷内容分为主观题和客观题两部分。结果客观题部分问卷调查满意度虚高,主观题部分问卷体现出医患沟通之间存在障碍。结论只有不断提高医务人员的沟通能力,才能真正提高患者满意度。
Objectives To understand the medical service and to find out the problems existing in the root, in or- der to improve the patients＇ satisfaction. Methods Taking patients of our hospital in 2010 as investigation objects, homemaking satisfaction questionnaire confirmation letters, questionnaire content was divided into two parts, subjec- tive and objective questions. Results Objective question part of the questionnaire showed higher satisfaction, subjec- tive part of the questionnaire showed the obstacles between the doctor-patient communications. Conclusions Only improving the communication skills of the medical personnels ,we could really improve the patients＇ satisfaction.
出处
《中国社会医学杂志》
2012年第6期381-383,共3页
Chinese Journal of Social Medicine
关键词
医患沟通
满意度
调查
Doctor-patient communication
Satisfaction
Survey
