5Bertot J C,Jaeger P T, McClure C R. Citizen-centered E-Gov-ernment Services : Benefits,Costs,and Research Needs[A].The Proceedings of the 9 th Annual International Digital Govern-ment Research Conference. 2008 : 137-142.
6Ma L. The Diffusion of Government Microblogging: EvidenceFrom Chinese Municipal Police Bureaus[J]. Public ManagementReview,2013,15(2):288-309.
7Moon M J. The Evolution of E-Govemment Among Municipali-ties :Rhetoric or Reality[J]. Public Administration Review,2002,62(4):424-433.
8Moon M J,Welch E W. Same Bed,Different Dreams? A Compar-ative Analysis of Citizen and Bureaucrat Perspectives on E-Gov-ernment[J]. Review of Public Personnel Administration,2005,25(3):243-264.
9Wigand F D. Twitter in Government: Building Relationships OneTweet at a Time[C]. 2010 Seventh International Conference onInformation Technology,2010:563-567.
10Kent M L, Taylor M. Building Dialogic Relations Through theWorld Wide Web[J]. Public Relations Review, 1998,24(3):321-334.