ICU患者家属满意度调查

Investigate on family satisfaction in the intensive care unit

目的了解ICU患者家属的感受，分析家属满意度的影响因素，为有效提高医疗护理质量提供参考依据。方法采用ICU家属满意度问卷（familysatisfactionwithcareintheintensivecareunit．FS—ICU）对129名ICU患者的家属进行问卷调查，对2名家属进行了访谈，总结患者家属对ICU的满意度情况，并分析其影响因素。结果ICU患者家属对ICU的满意度调查中总体满意度的均分为（85．86±20．18）分；患者家属对ICU的满意度的影响因素为关注家属需求、对家属礼貌尊重和感同身受、ICU的氛围、提供病情的真实程度、决策过程中得到的支持（t分别为2．980，4．118，3．704，2．539，2．871：P〈0．05）。结论医护人员对家属的尊重和满足需求、对患者感同身受的态度以及家属参与治疗决策并在决策中得到支持等均对提高家属满意度有非常积极的作用。努力改进和提高国内ICU服务理念及硬件设施，有助于提升医院整体的医疗、护理质量。

Objective To understand family＇ s feeling in ICU, analyze the influencing factors of family satisfaction, and provide references for effectively improving medical care quality. Methods 129 family members were investigated by family satisfaction with care in the intensive care unit （FS-ICU）, 2 family members were interviewed, and their satisfaction was summarized and influencing factors were analyzed. Results The average score of family satisfaction with ICU was （ 85.86 ~ 20.18 ）. Their satisfaction was related to the attention to family needs, polite, respect and compassion to the family, the atmosphere of ICU, honesty of the disease, support during decision-making （ t = 2. 980,4.118,3. 704,2. 539,2. 871, receptively ; P 〈 0.05 ）. Conclusions Medical staff＇ s respect and compassion, and family＇ s demand meeting, involvement in decision- making and getting support play an important role in improving family satisfaction. The improvement of service ideology and hardware facility is helpful to enhance medical and nursing quality.